Frequently Asked Questions

What is your return policy?

We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed! If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn stores in Canada for a full refund, subject to the terms of our Return Policy.

Return an online purchase by mail - Canada

We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed. If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn stores in Canada for a full refund, subject to the terms of our Return Policy.

For orders shipped within Canada, use the step-by-step instructions below to return by mail:

  • If you received a damaged, defective, or wrong item from your online order, please contact us right away at 1-800-395-8008.
  • Online purchases may not be exchanged by mail.

STEP 1: Package your items and a printed copy of your shipping confirmation

  • Place your items in a box — the one your order came in can easily be reused — along with any necessary packing materials
  • Print and enclose the top half of your Shipping Confirmation email to use as your return receipt. TIP: Look for the scissor icon in the email!
  • If you are unable to include your Shipping Confirmation email because you lost the email or don’t have access to a printer, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process your refund.

STEP 2: Take your package to the carrier of your choice.

  • Be sure that your return is properly insured and trackable so you’ll be able to ensure your package arrives as expected.
  • You will be responsible for the shipping cost of your return.
  • Keep the tracking information until your return has been processed.

STEP 3: Mail your package to the following address:

Bath & Body Works Canada
Returns department / Service des retours
883 THORNTON ROAD SOUTH
Oshawa, Ontario
L1J 0B1

Once we receive your items, we’ll send you a Return Order Confirmation email with all the details.

STEP 4: Please allow up to 21 business days for us to receive your return and process your credit.

How Will I Be Refunded?

Ninety days or less from the order date, all returns will be credited to the original form of payment; thereafter, an E-Gift Card will be issued and emailed to you at the email address associated with the original order. If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you. Refund amounts will not include shipping and handling charges. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.

Return a canada online purchase in a Canada store

We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed! If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn stores in Canada for a full refund, subject to the terms of our Return Policy.

Any item(s) purchased online or by phone may be exchanged or returned in Bath & Body Works or White Barn Stores located within Canada.

If you received a damaged, defective, or wrong item, please contact us right away at 1-800-395-8008.

How Will I Be Refunded?

WITH SHIPPING CONFIRMATION EMAIL:

An exchange or credit will be issued for the purchase price on the shipping confirmation email (excluding shipping & handling charges). Ninety days or less from the original purchase date, and credit card purchases will be credited back to the original form of payment; thereafter, merchandise credit will be issued. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount.

WITHOUT SHIPPING CONFIRMATION EMAIL:

If you do not have your shipping confirmation email, your return will be subject to the return policy posted in the store at the time of your return. An exchange or merchandise credit will be issued based on the lowest selling price of the item, factoring in all applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons that may have applied.

GIFT CARDS/E-GIFT CARDS:

Gift cards/E-Gift Cards cannot be returned or redeemed for cash unless the total balance is under $10. TERMS AND CONDITIONS APPLY TO GIFT CARDS: This card is issued by Bath & Body Works GC, LLC. Redeem this card for merchandise only, and for cash when the balance is under $10, at all Bath & Body Works (BBW) or White Barn (WB) Canada store locations and online at BathandBodyWorks.ca; it may not otherwise be returned. Check your card balance at a participating BBW or WB store or BathandBodyWorks.ca/giftcard. If this card is lost, stolen or destroyed, BBW or WB will replace it with the value of the card at the time replacement is requested if you provide the card number. To check your card balance or report a lost, stolen or destroyed card, call 1-888-684-6412. This card does not expire. Use of this card constitutes acceptance of these terms and conditions. Please record this card number should you need to request a card replacement.

  • ADDITIONAL STORE RETURN GUIDELINES:
    All returns, exchanges, and price adjustments must be made in the country of original purchase. Payment & Return Policies may vary by store locale; the policy posted in the store of return governs.

Return a us online purchase by mail in Canada

Our Canadian stores are unable to accept returns or exchanges for online purchases made on the US website at bathandbodyworks.com.
For any inquiries on orders made on the US site, please contact 1-877-832-9272.

What if my package is late or lost?

Is your delivery running late?

We ask that you wait four additional business days beyond your Expected Delivery Date. If your package still has not arrived by that time, please contact us.

Didn't receive your order?

We ask that you please allow two additional business days past the delivered scan as the carrier may have accidentally scanned the delivery too early. If your package still has not arrived, please contact us.

NOTE:

Please be sure to check around for your package; some carriers leave packages in hidden places so it cannot be seen from the street. Check to see if someone else, like a neighbour or an Apartment Office Manager, accepted delivery on your behalf.

What if my item(s) arrive damaged?

We're sorry to hear your item(s) arrived damaged. Please contact us so we can make it right. Please contact us at 1-800-395-8008.

Can I change or cancel my order?

When you submit an order through our checkout page, it begins to process and can’t be changed or cancelled. We apologize for any inconvenience.

If an item on your order has been moved to backorder status and you would like to make changes, please contact us as soon as possible.

Can I change or cancel my backorder?

You can cancel a backordered item, but we can’t make other changes. To cancel a backordered item, contact us and we will be happy to help.

How can I check the status of my backorder?

If you are a registered user, sign in to view your order information. The expected availability date will be shown until the item is ready for shipment.

When will my backorder ship?

As soon as your backordered items become available, they will be shipped without additional shipping and handling charges. We’ll send you an email confirming your backorder has shipped.

When will my order ship?

In-stock merchandise shipped using our Standard Delivery option typically ships within 1-3 business days while still being delivered within the quoted time frame from the day you placed your order. Processing times may be longer during high volume periods. You can sign up for shipping updates via the link found in your shipping confirmation email.

You will be provided the carrier name and tracking number via email once your order ships.

In most cases, your order is finalized immediately and cannot be changed or cancelled. You may receive several shipments to complete the fulfillment of your order; you will not be charged for shipping multiple times.

What if I am missing an item from my online order?

Please check the status of your order or look for an email from us advising of separate shipments. If the missing item is not listed on your invoice, it is likely coming in another package.

If your item is truly missing or you receive a wrong item, please contact us at 1-800-395-8008.

MULTIPLE SHIPMENTS

If you are missing an item, please check the status of your order or look for an email from us to see if there are items coming in a separate shipment. If the missing item is not listed on your invoice, it is likely coming in another package.

Why was my item or order cancelled?

Items from your order or your entire order may be cancelled if there are errors when verifying your billing information or if your item(s) have sold out. We apologize for the inconvenience.

  • You will not be charged for any cancelled items.
  • You will receive an email explaining the reason for the cancellation.

Price adjustments

A one-time price adjustment from the original selling price to the current selling price can be issued within 14 days after the date of original purchase:

  • Price adjustments do not apply to Flash Sales, promotions lasting 24 hours or less, or email offers. In order to receive the new promotional pricing for the offers listed in the preceding sentence, you must return the original purchase (forfeiting any coupons or promotions used on the original purchase) and repurchase at the Flash Sale or One-Day Sale Pricing.
  • We are unable to price match online purchases against in-store pricing or promotions (and vice-versa).

Online puchases:

To receive a price adjustment for online purchases, locate your order number and the current selling price available on BathandBodyWorks.ca and contact us at 1-800-395-8008.

Store purchases:

To receive a price adjustment for store purchases, please visit your local store to request a price adjustment. The original receipt must be presented to receive an adjustment to the selling price that is currently being offered. Price adjustments must be made in the country of original purchase.

HOW ARE TAXES CALCULATED?

Federal and Provincial laws require that we charge applicable sales tax on orders shipped to all Canada provinces and territories. Tax rates are determined based on the ship-to address on your order.

We do not charge sales tax on the purchase of Gift Cards or E-Gift Cards. However, items paid for with Gift Cards or E-Gift Cards will be taxed when shipped.

We are required to charge taxes on shipping and handling fees and gift wrap services.

How do I claim a sales tax exemption?

If you are purchasing on behalf of a tax-exempt organization or claim a sales tax exemption, you may qualify to have the taxes credited after order submission. Our Customer Care Center will help with this process. Simply follow these steps:

  • STEP 1: Place your order online or over the phone.
  • STEP 2: Contact our Customer Care Center so they can obtain relevant order information.

Tax Exemption certificates must be submitted each time an order is placed. After we receive a copy and verify your tax-exempt information, a credit will be issued within 7 to 10 business days for the tax charged on your order. The following criteria must be met to receive a refund:

  • Orders must ship to the address that issued the certificate.
  • Orders must be placed using the organization (church, university, etc.) credit card information.

NOTE: Resale tax exemptions will not be honoured. Bath & Body Works does not sell merchandise in bulk quantities as our products are intended for personal use only.

Can prices vary between stores and Bathandbodyworks.ca?

Product assortment and inventory may differ between BathandBodyWorks.ca and our stores. As a result, sale pricing and promotions may vary.

Shipping Options - Canada

Thank you for shopping with Bath & Body Works Canada! The Shipping Options below apply to in-stock merchandise for all orders shipped to Canada only and are in Canadian $.

CANADA

Cost

Time frame

STANDARD

$9.99

3-8 business days

EXPEDITED

$19.99

1-3 business days

*$9.99 Flat Rate Standard Shipping & Handling is available for orders exceeding $10.00 in merchandise value shipping to Canada, or PO Box destinations.

Not all services are available for all destinations. Available service options will be displayed at checkout.

Delivery to PO Boxes may take longer than standard shipping time frames. Orders are not processed on federal holidays.

Orders with upgraded shipping & handling services are subject to verification. Orders with more than 100 items may not be eligible. Upgraded orders placed after 3 p.m. ET Monday - Friday may not be processed until the following business day. Weekend delivery is not available.

All orders made on bathandbodyworks.ca do not ship to the US or to our global locations.

ADDITIONAL SHIPPING GUIDELINES

Delivery Estimates are based on two factors: order processing time and time in transit. In Stock items will be shipped once the item is located, your payment is approved, and the receiving address is verified. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Business days are Monday-Friday, excluding federal holidays within Canada. During peak periods you may experience longer than average order processing time.

Bath & Body Works will determine the most efficient method of delivery based on your shipping address.

Shipping & handling will be charged at the time of shipment. If your order includes a pre-order or backordered item, shipping & handling charges will be assessed for the entire order at the time of the initial shipment. You will not be charged for an item until it is shipped.

Shipping & handling is a taxable service.

Certain beauty products are not eligible to be shipped to PO Boxes, APO/FPO.

Using a freight forwarder to ship items may result in issues not covered by Bath & Body Works Canada. If you use a package forwarding service to ship your order outside of Canada, then we consider their Canada address to be the destination for your order. Our responsibility for loss or damage to your order ends once it reaches that address safely. We will not provide a replacement or refund for any items or packages delivered to you from a freight forwarder. You should refuse any items or packages that arrive damaged and instruct freight forwarders to do the same. Any items lost after delivery to you or the freight forwarder will be your responsibility.

How do I sign up to receive Bath & Body Works Canada email?

Signing up for our email list is easy! Simply go to the bottom of our Bath & Body Works home page enter and confirm your email address in the "Sign up for Bath & Body Works emails" section.

It can take a few days to receive your first email. Once you start receiving emails from us, you're in!

How do I unsubscribe from your mailing list?

We're sorry to see you go! To unsubscribe from our email mailing list click the “unsubscribe” link at the bottom of any email you receive from Bath & Body Works Canada or contact us at 1-888-684-6412. Please allow up to 7 business days to complete your request.

What payment methods do you accept?

When placing an order on BathandBodyWorks.ca, only one credit/debit card may be used per order. If paying with a Bath & Body Works and / or White Barn gift card, a credit/debit card may be used for any additional balance owed. Gift cards with Visa, MasterCard or American Express logos are redeemed like a credit card and cannot be used with a second credit/debit card.

The following payment methods are accepted:

  • Visa
  • MasterCard
  • American Express
  • E-Gift Cards
  • Bath & Body Works Gift Cards with PINs
  • White Barn Gift Cards with PINs
  • Discover
  • Union Pay

Where do I redeem my promo code?

Promo codes are redeemed in the Billing section of Checkout:

  • Enter your code at checkout exactly as it appears in the email, printed offer, or webpage.
  • Click "Apply" and your discount will be detailed in the payment summary.
  • One promotional discount code allowed per order. To redeem more than one promo code, we recommend placing a second order.

Can I add a promo code to my recent order?

Contact us immediately at 1-800-395-8008 after placing your order, and we will do everything we can to accommodate your request. Our automated processes fill orders quickly, so the time window for changes or cancellations is very short. If you forgot to redeem a promo code, we will be happy to apply the valid offer(s) to your recently placed order.

Why isn't my coupon working? (enter first line only)

When entering your promo code during Checkout, please do not enter any characters after the space.

  • Include any dashes that are shown within the code. Your promo code will be the first line only - if you see a second line, do not include it.
    A US code will not be accepted on the Canada website.

What is the shelf life of BBW products?

Unless the product has a specific expiration date listed, a product shelf life is 2-3 years.

  • Products with an expiration date on them usually have an active ingredient (such as SPF) that expires prior to our normal 2-3 year shelf life.
  • Products like Wallflower Bulbs, Scentportable Refills do not have a shelf life of 3 years. They will remain fragrant as long as they are unopened.
  • Products should be stored in a cool dry place with minimal exposure to direct light to optimize product shelf life.

BORN ON DATE
The born-on date (manufacture date) can be determined by the Batch Code which is a combination of number and letters that are either stamped into the bottom of the product or crimped into the top seam of the product.

For products made in 2010 and beyond:

  • The 1st digit will be the year. The next 3 digits are the day in the year
  • Example: If a product was made 1.25.12 then the batch code will be 2025XXXX
  • 2 represents the year 2012
  • 025 represents the product was produced on the 25th day in the year (January 25th)

For product made prior to 2010:

  • The first four numbers are used to determine the date the product was manufactured.
    Example: 1045C1A4
  • The first 3 digits are the day of the year. The 4th digit is the year.
  • In this example, the product was produced on the 104th day of 2005

Smaller Beauty items have short Batch Codes. For these items there is usually the last digit of the year, then the batch sequence (up to 2 alpha numeric), and the vendor code. For example, if the Batch Code read C703, then the product was made in 2007, the 03 would be the batch sequence and the C would represent the vendor code.

Important Candle Safety Information

WARNING

FIRE HAZARD. TO PREVENT FIRE AND SERIOUS INJURY:

BEFORE LIGHTING

Always trim wick to 1/4 inch (0.6 cm) before lighting.
       Dispose of wick trimmings and matches to keep debris out of wax pool.
       AVOID drafts.
       Set candle on heat-resistance surface.

WHILE LIT

Burn within sight. ALWAYS remain within line of sight of burning candles. Extinguish candles before leaving room. NEVER burn for longer than 4-hour intervals

Keep away from things that catch fire. NEVER burn candles on or near anything that can catch fire.

Keep away from children and pets. Children and pets could accidentally tip candle over.

AFTER USE

DO NOT extinguish with water.
         ALWAYS allow wax to harden before relighting, touching, or moving.

Online Privacy Policy

This Policy was last updated on August 18, 2021

Bath & Body Works Brand Management, Inc., and Bath & Body Works (Canada) Corp. (“Bath & Body Works,” "BBW," "we," "us," or "our") respect your concerns about privacy. This Online Privacy Policy ("Policy") explains what personal information we collect through our websites and online services, how we use that information, to whom we disclose it, and how we safeguard personal information. Unless indicated otherwise, this Policy applies only to personal information collected through the websites, microsites, mobile applications, and other online services of the Bath & Body Works brand and lines of business that expressly adopt, display, or link to this Policy, and then only to the extent indicated (collectively, the "Services").

This Policy addresses these topics:

What information do we collect and how do we use it?

1. Information You Provide

When you visit our Services, you may provide us with certain personal information, such as your name, address, phone number, email address, personal preferences, payment card number, purchase and ordering information, demographic information, responses to survey questions and any other information you choose to provide. Our Services may also give you the option to upload or share pictures or videos of yourself and others.

We collect this information at various places on our Services, such as when you check out with your online order; subscribe to email offers and mobile messaging offers; participate in surveys; enter contests or sweepstakes; or interact with special-event or program offers.

We may collect information that you provide on our Services about people you know. For example, we collect your gift recipient's contact information to process your gift orders.

2. Information Your Devices Provide Automatically

When you interact with our Services, we obtain certain information by automated means, including the following:

a. Location Information
We may obtain information about your location when you access or use our Services: for example, via your browser information and other similar device, software, or browser attributes (like IP address), our store locator page, or our mobile applications. For more details, please see “What choices do you have over how your information is used?" below.

b. Navigational Information
When you access our Services, your computer, phone, or other device may provide navigational information, such as browser type and version, service-provider identification, IP address, the site or online service from which you came, and the site or online service to which you navigate.

c. Device Information
We also may obtain information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, identification numbers assigned to your mobile device, such as the ID for Advertising (IDFA) on Apple devices, and the Advertising ID on Android devices, mobile network information, and website or app usage behavior.

d. Cookies, Clear Gifs, Analytics, Device Identifiers, and Similar Technologies
To better understand how you interact with our Services, we may collect information using cookies, clear gifs (also known as web beacons or web bugs), and similar technologies.

A cookie is a small amount of data that is stored by your browser on your device. It's used to do things like see how you navigate our Services and what you click on; remember you and your online purchases when you return; and recognize you and honor a special deal for you when you redeem one of our offers from a third party’s site. This helps us improve and deliver our Services, provide better customer service, tailor and improve your online experience, and tailor offers to you based on your unique tastes and a combination of your online and offline (e.g., in-store) interactions and purchase history.

A clear gif is a nearly invisible pixel-sized graphic image on a web page, web-based document or email message. It helps us do things like view the URL of the page on which the clear gif appears and the time the site, document, or email in question is viewed; and recognize you and honor a special deal for you when you navigate from a third party’s site to redeem one of our offers that may have appeared there. Clear gifs in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized or better online experience.

In addition to cookies and clear gifs, we may also use device identifiers, web storage, analytics, and other technologies to collect information about your interactions with our content and Services.

These technologies, illustrated above, may be used to help us understand which of our interactive experiences online users like most; and to diagnose, troubleshoot, optimize, debug, rectify, and fix our Services. Cookies, clear gifs, analytics, device identifiers, and similar technologies also allow us to associate your online navigational information and purchases and interactions (both online and offline) with personal information you provide (such as name, address, phone number, survey responses, and email address). We associate this information to deliver products and services to you; improve our business; transact business; and market our products and services on this and other online services through a variety of media like email, mobile advertising, and direct mail.

For information about your options with respect to cookies, see "What choices do you have over how your information is used?" below.

3. Information Derived Through or Provided by Others

Affiliated entities, sister brands, vendors, social media networks, and advertising networks may provide us with, or supplement, information about you (with your consent where required by applicable law). We may use this information for a variety of operational or marketing purposes, such as to correct shipping information, market to you, deliver more relevant offers through customer insights, improve our business, and transact business.

4. Third-Party Analytics and Personalization Services

We may use third-party analytics services to analyze site metrics and performance, analyze our visitors' preferences, and serve personalized content to you through the use some or all of the technologies described above, such as cookies and clear gifs. For information about your options with respect to cookies, see "What choices do you have over how your information is used?" below.

5. How We Use the Information We Obtain

We use the personal information we obtain through the Services to:

  1. adeliver our Services;
  2. process your online orders and returns;
  3. facilitate payment and transactions;
  4. create and manage your online account;
  5. personalize your online experience with content and offers that are tailored to your interests;
  6. provide customer service and respond to your inquiries and requests;
  7. include you in surveys and contests;
  8. enable you to post your content, such as comments, images or videos;
  9. facilitate networks of online social activity centered around our products and services;
  10. improve our Services, the manner in which offers are made on our Services, and the interactions and experience visitors have with our Services;
  11. diagnose, troubleshoot, optimize, debug, rectify, and fix our Services;
  12. enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our online environment, or by viewing our content within their online environment;
  13. facilitate information security, and fraud monitoring and prevention;
  14. send you or serve tailored information (including through email, direct mail, text messages, and digital advertising) about our products, services, and events that may be of interest to you based on your purchases and interactions (both online and offline) and
  15. create aggregated, pseudonymized or anonymized information for statistical purposes.

How is technology used to serve our advertisements on other online services and what choices do you have?

On our Services, we and third parties may collect information about your online activities to provide you with advertising about products and services tailored to your interests. We contract with third-party advertising companies, which may collect information about your use and interactions with the Services over time and across third-party websites and online services, for use in delivering tailored online display and banner advertising to you on other websites and online services. To serve this advertising, these third-party companies place, use, or rely on the technologies described above, including cookies, clear gifs, analytics, device identifiers and similar technologies to obtain information about customer interactions with us through our Services and interactions with other online services. These companies use the information they collect to serve you ads that are targeted to your interests.

You can specify your preferences over the use of some of these technologies by opening Cookie Preferences to view or change your preferences to address future cookie placement.

You may also specify your preferences through a centralized registry. To learn about how to opt out of interest-based advertising in general, click the following: NAI Opt Out or DAAC Opt Out

Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes, including analytics. This means that you will still see ads from us, but the ads will not be tailored to you and therefore may be less relevant to you and your interests.

Your preferences only apply to the web browser you use so you must specify them for each web browser on each computer you use. This means, once you opt out of targeted advertising, for instance, if you later delete your browser’s saved cookies, you will need to opt-out again.

If you agree to receive promotional communications from us, we may also use services provided by third-party platforms (such as social media and other websites) to serve targeted advertisements on such platforms to you or others, and we may convert your email address or other information into a unique value and provide it to the third-party platform so that they can match the information with their data to a user on their platform. To opt-out of the use and sharing of your information for such purposes, please see "What choices do you have over how your information is used?".

Our Services do not respond to “Do Not Track” signals.

How do our services interact with third-party services and content?

We link to third-party sites and services, or otherwise display third-party content through our Services, for your convenience and information. These third-party sites and services may operate independently from us. The privacy practices of the relevant third parties, including details on the information they may collect about you, is subject to the privacy statements of these parties, which we strongly suggest you review. To the extent any linked third-party sites and services are not owned or controlled by us, we are not responsible for these third parties’ information practices.

Here are examples of the types of third-party content and services available through or via our Services:

1. Interactive Maps

We may facilitate easy access to the online maps of content providers like Google to help you get quick location, driving, and contact information for our stores.

2. Sweepstakes, Contests, and Survey Sites

We may engage third parties to run sweepstakes, contests, and surveys; and facilitate easy access to their sites. In these cases, the third party's privacy policy may apply to any personal information you provide in connection with the event. Please take note of who's running the event in question; and the terms, conditions, and policies that apply.

3. Social Networking and other Third-Party Sites and Services

We may at times facilitate easy access to third-party sites and online services, like social networks and other services that host user-generated content. This may include easy click-through access, the ability for you to share content on third-party services, or even "single sign-on" to these services. The third party's privacy policy applies to any information or content you provide through these services.

What information do we share with, or disclose to, third parties and our sister brands?

We may share information about you with certain third parties, as described below, and as otherwise described in this Policy. We do not sell or otherwise share personal information about you, except as described in this Policy.

1. Our Sister Brands

We may share the information we collect about you, such as your postal and email address, customer preferences and purchase history, with affiliated entities that operate our sister brands so they may market to you. Such sister brands include White Barn Candle Co. We will obtain your consent to this sharing to the extent required by applicable law. If you don’t want this information shared with our sister brands, follow the instructions below in "What choices do you have over how your information is used?"

2. Service Providers and Contractors

We may share personal information with third-party service providers and contractors whom we engage to provide services to us, such as fulfilling orders; processing payments; providing customer service through chat features; monitoring activity on our Services; diagnosing troubleshooting, optimizing, debugging, rectifying, and fixing our Services; delivering surveys and related analysis (which could be combined with Services usage analytics); maintaining databases; hosting and operating our microsites, mobile websites and mobile applications; administering, sending and monitoring emails and text messages; serving online advertisements as described above; and providing consulting services.

3. Other Marketers

We may occasionally provide you with the opportunity to opt in to receive email messages from third parties. If you do opt in, we'll share your email address with the specific third party in question. Please review the privacy policies of these third parties to learn more about how they treat your personal information.

4. Law Enforcement and Emergency Response

We may disclose personal information about you (a) if we are required or permitted to do so by law or legal process (such as a court order or subpoena); (b) in response to requests by government agencies, such as law enforcement authorities; (c) to establish, exercise, or defend our legal rights; (d) when we believe disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (e) in connection with an investigation of suspected or actual illegal activity; or (f) otherwise with your consent.

5. Sale or Merger

We reserve the right to share and/or transfer your personal information in the event we sell or transfer all or a portion of our business assets (including, without limitation, in the event of a merger, acquisition, joint venture, reorganization, dissolution, or liquidation).

What choices do you have over how your information is used?

We offer you certain choices in connection with the personal information we obtain about you.

1. Email

You may opt out of Bath & Body Works email by following the instructions located at the bottom of each marketing email or by contacting Customer Service at 1-888-684-6412.For Relay Service, dial 711 or use an internet protocol relay service. If you opt out of the email list, we may still send you operational or transactional messages, such as password-reset or account related information, from the relevant brand or line of business. You may also call us at 1-888-684-6412 for Stores Customer Service and 1-800-395-8008 for Online-Orders Customer Service. For Relay Service, dial 711 or use an internet protocol relay service.

2. Mobile Text Messaging

If you've signed up for mobile text messages but later decide you no longer wish to receive them, simply follow the opt-out instructions included in a mobile text message, or reply STOP to one of them.

3. Mobile Push Notifications/Alerts

With your consent, we may send push notifications or alerts to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.

4. Location Information

You may have the ability to turn location-based services on and off by adjusting the settings of your internet browser or mobile device.

5. Postal Mail

If you'd like to specify your preferences for our postal mail, simply follow the instructions on the mailer; or dial 1-888-684-6412. For Relay Service, dial 711 or use an internet protocol relay service.

6. Cookies and Clear Gifs

Visit How is technology used to serve our advertisements on other online services, and what choices do you have? to learn about how to specify your preferences over our use of cookie and similar technologies. You can also set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies you may not be able to take advantage of all of the features on our Services.

7. Our Sister Brands

If you don't want your information shared with our sister brands for those brands’ own direct marketing purposes, please contact us at 1-888-684-6412 to make a request. For Relay Service, dial 711 or use an internet protocol relay service.

8. Social Sharing

To opt-out of the sharing of your personal and purchase details with social networking sites and other third-party platforms for the purposes of serving tailored advertisements to you or others, please complete this opt-out form.

How do you update your personal information?

You may update or modify your billing- and shipping-related information, and other account information, by logging onto our Services (e.g., Your Account on bathandbodyworks.ca) or by calling us at
1-888-684-6412. For Relay Service, dial 711 or use an internet protocol relay service.

Upon request, we’ll (1) provide you with access to your personal information in our records, subject to limited exceptions set out under applicable privacy laws; (2) inform you of the existence, use and general disclosure of your personal information; and (3) correct or update any personal information that is inaccurate or incomplete, as necessary. You may request this information by calling 1-888-684-6412 or by contacting us as set out below. For Relay Service, dial 711 or use an internet protocol relay service. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to their personal information records.

How do we protect personal information?

We maintain administrative, technical, and physical safeguards designed to protect the personal information that we collect through our Services against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure or use.

Our administrative safeguards include implementing, maintaining, and training employees on company privacy and information security policies and procedures.  Our physical and technical safeguards include maintaining physical security policies and standards to protect company systems and data, and a cybersecurity program overseen by our executive leadership team. 

We retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected, to comply with our contractual obligations and legitimate business needs, and to comply with applicable laws.

Do we collect children’s personal information?

Our Services are designed for a general audience and are not directed to children. We do not knowingly collect or solicit personal information from children under the age of thirteen (13) (or other relevant ages, which may apply by virtue of applicable law) through our Services. If we become aware that we have collected personal information from a child under such age, we will promptly delete the information from our records. If you believe a child under such age may have provided us with personal information, please contact us as specified in the Whom should you contact with questions or concerns? section of this Policy.

Where is personal information stored and processed?

Our employees, involved in data processing, and our servers are based in Columbus, Ohio, US, and other locations throughout the United States. We work with affiliated and unaffiliated service providers in the United States, India, China, and other jurisdictions around the world.

Whom should you contact with questions or concerns?

Whom May I Contact for General Inquiries?

If you have general questions, comments, or concerns about our Policy or the manner in which we or our service providers treat your personal information, please contact us at 1-888-684-6412. For Relay Service, dial 711 or use an internet protocol relay service.

Or contact us via

ATTN: Privacy Matter
Bath & Body Works
3 Limited Parkway
Columbus, OH 43230
US
privacy@lb.com

How will we communicate updates to our policy?

This Policy may be updated periodically to reflect changes in our personal information practices, as indicated at the top of this Policy.