Return an online purchase by mail - Canada

We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed. If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn stores in Canada for a full refund, subject to the terms of our Return Policy.

For orders shipped within Canada, use the step-by-step instructions below to return by mail:

• If you received a damaged, defective, or wrong item from your online order, please contact us right away at 1-800-395-8008.
• Online purchases may not be exchanged by mail.

STEP 1: Package your items and a printed copy of your shipping confirmation

• Place your items in a box — the one your order came in can easily be reused — along with any necessary packing materials
• Print and enclose the top half of your Shipping Confirmation email to use as your return receipt. TIP: Look for the scissor icon in the email!
• If you are unable to include your Shipping Confirmation email because you lost the email or don’t have access to a printer, be sure to include your order number, billing name, and address on a piece of paper with your return. If your return is sent back without this information, we will not be able to process your refund.

STEP 2: Take your package to the carrier of your choice.

• Be sure that your return is properly insured and trackable so you’ll be able to ensure your package arrives as expected.
• You will be responsible for the shipping cost of your return.
• Keep the tracking information until your return has been processed.

STEP 3: Mail your package to the following address:

Bath & Body Works Canada
Returns department / Service des retours
883 THORNTON ROAD SOUTH
Oshawa, Ontario
L1J 0B1

Once we receive your items, we’ll send you a Return Order Confirmation email with all the details.

STEP 4: Please allow up to 21 business days for us to receive your return and process your credit.

How Will I Be Refunded?

Ninety days or less from the order date, all returns will be credited to the original form of payment; thereafter, an E-Gift Card will be issued and emailed to you at the email address associated with the original order. If you paid with a Gift Card or E-Gift Card, a new E-Gift Card will be issued and emailed to you. Refund amounts will not include shipping and handling charges. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount. Once the return is processed, we will send an email confirmation of your credit. Please allow one to two billing cycles for the credit to appear on your statement.

Return a canada online purchase in a Canada store

We just want you to love it! Return anything, anytime for any reason. 100% Guaranteed! If at any time you're not completely satisfied with the quality of our products, you may return them to any of our Bath & Body Works or White Barn stores in Canada for a full refund, subject to the terms of our Return Policy.

Any item(s) purchased online or by phone may be exchanged or returned in Bath & Body Works or White Barn Stores located within Canada.

If you received a damaged, defective, or wrong item, please contact us right away at 1-800-395-8008.

How Will I Be Refunded?

WITH SHIPPING CONFIRMATION EMAIL:
An exchange or credit will be issued for the purchase price on the shipping confirmation email (excluding shipping & handling charges). Ninety days or less from the original purchase date, credit card and PayPal purchases will be credited back to the original form of payment; thereafter, merchandise credit will be issued. All applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons granted at the time of purchase will be prorated and applied to the refund amount.

WITHOUT SHIPPING CONFIRMATION EMAIL:
If you do not have your shipping confirmation email, your return will be subject to the return policy posted in the store at the time of your return. An exchange or merchandise credit will be issued based on the lowest selling price of the item, factoring in all applicable promotions, discounts, offers, free items (as part of a qualifying purchase) and coupons that may have applied.

GIFT CARDS/E-GIFT CARDS:
Gift cards/E-Gift Cards cannot be returned or redeemed for cash unless the total balance is under $10. TERMS AND CONDITIONS APPLY TO GIFT CARDS: This card is issued by Bath & Body Works GC, LLC. Redeem this card for merchandise only, and for cash when the balance is under $10, at all Bath & Body Works (BBW) or White Barn (WB) Canada store locations and online at BathandBodyWorks.ca; it may not otherwise be returned. Check your card balance at a participating BBW or WB store or BathandBodyWorks.ca/giftcard. If this card is lost, stolen or destroyed, BBW or WB will replace it with the value of the card at the time replacement is requested if you provide the card number. To check your card balance or report a lost, stolen or destroyed card, call 1-888-684-6412. This card does not expire. Use of this card constitutes acceptance of these terms and conditions. Please record this card number should you need to request a card replacement.

• ADDITIONAL STORE RETURN GUIDELINES:
  All returns, exchanges, and price adjustments must be made in the country of original purchase. Payment & Return Policies may vary by store locale; the policy posted in the store of return governs.

Return a us online purchase by mail in Canada

Our Canadian stores are unable to accept returns or exchanges for online purchases made on the US website at bathandbodyworks.com.
For any inquiries on orders made on the US site, please contact 1-877-832-9272.